The following is a link to an article that I found very relevant on the topic of knowledge management. The article is called Pragmatic Approaches to Knowledge Management,
by Ron Friedmann.
http://www.llrx.com/features/pragmatickm.htm
The article points out the fact that Knowledge Management (KM) is one of the bigger frustration of companies, particularly law firms. While KM can be frustrating, it is vital to increasing profitability for a company. Profits increase by improving realization, utilization, and client retention while reducing malpractice risks. The following figure outlines the different types of knowledge management
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